We’re not going to consider ourselves permanent fixtures in your office
We know that at the end of the day, this is your initiative, and you are going to want to be fully capable of supporting yourself when we’re done. So, we’re not going to move in. We’re not going to consider ourselves permanent fixtures in your office. We’re going to begin with the end in mind, and ensure that you have everything you need to be self-sufficient.
This starts with the project team. In most cases, our project teams are jointly staffed by client and Midwave specialists. Working side by side, we not only reduce the amount you spend on external resources, but we also provide the best knowledge transfer possible. At project closure, our clients’ staff have documentation, experience, and frankly, emotional ownership in the new technologies and processes. Think that makes a difference in how confident and motivated they are to step in? We do.
Client-Centric. Really.
This approach is backed up by a culture of client service. Here’s an ironic fact. We know, from third party research, that this is the number one reason clients keep working with us (over 70% of our revenue comes from clients working with us for more than three years), and we know that the promise has no value to the market at large…because every company promises client-centricity, and almost none deliver on it. Knowing that your partner won’t fade when the going gets tough is valuable... view a few client testimonials to hear it from our clients or browse our case studies for even more evidence.
It's the Balance that Matters
At the end of the day, we’re an uncommon combination of high expectations, confidence, and humility. We are very good at what we do, and we have fun along the way. Our experience is that our clients are pretty capable themselves, and we’ve yet to find a client who doesn’t like having fun. The mix is usually pretty good!